✅ Accepted Payment Methods
We accept the following payment methods for orders placed on Thrilokam:
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Credit/Debit Cards (Visa, Mastercard, RuPay, and other major networks)
- Net Banking
- Cash on Delivery (COD) — available on select orders (see COD Terms below)
- Wallets (as applicable, shown at checkout)
All available payment options are displayed at checkout based on your order value, product type, and delivery location.
🔐 Payment Security
All online payments are processed through secure, encrypted, RBI-compliant payment gateways. As mentioned in our Privacy Policy:
Thrilokam does not store your card, UPI, or banking details on our servers. All sensitive payment data is handled directly and securely by our payment gateway partners.
📩 Order Confirmation
Your order is confirmed once payment is successfully received. You’ll receive a confirmation email/SMS with your order details.
- Directly stocked items: Confirmation is typically instant.
- Dropshipped items: Confirmation is typically instant. But might take slightly longer, as we verify product availability with our supplier/artisan partner before finalizing your order — consistent with the fulfillment process outlined in our Shipping Policy.
If your order includes a mix of directly stocked and dropshipped items, you’ll receive confirmation for the full order, with shipping updates following the split-shipment process described in our Shipping Policy.
⚠️ Failed or Pending Payments
If a payment fails or remains pending:
- Your order will not be processed or confirmed.
- If an amount is deducted from your account but the order is not confirmed, it will be automatically refunded to your original payment method within 5–7 business days.
- If the refund doesn’t reflect within this window, please contact us at contact@thrilokam.in with your transaction ID/order number for immediate assistance.
💵 Cash on Delivery (COD) — Terms & Conditions
COD is available on select orders, subject to the following:
| Condition | Details |
|---|---|
| Order Value Limit | Not available |
| Location Availability | COD is offered only on serviceable pin codes; availability is confirmed at checkout |
| Directly Stocked Items | COD generally available, as these ship directly from us |
| Dropshipped Items | ⚠️ COD may not be available, depending on the supplier/fulfillment partner’s policy — this will be clearly indicated on the product page and at checkout |
| Mixed Orders | If your order has both directly stocked and dropshipped items, COD eligibility will be based on the item(s) restricting it — you’ll be notified at checkout |
Why this matters: Since dropshipped items are fulfilled directly by our supplier partners (as explained in our Shipping Policy), some suppliers may only accept prepaid orders to confirm processing. We clearly display COD availability per product to avoid confusion at checkout.
🔁 Refunds for Cancelled or Undelivered Prepaid Orders
If a prepaid order is cancelled (by you within the permitted window, or by us due to stock/supplier unavailability), the refund will be processed to your original payment method within 7 business days, in line with our Return & Refund Policy.
🤝 Our Commitment to You
- We use only secure, trusted payment gateways — your financial data is never stored on our servers.
- All COD and prepayment terms are transparently displayed at checkout before you confirm your order.
- For dropshipped items, we coordinate closely with suppliers to minimize payment-related delays or surprises.
- Have a payment issue? Reach us anytime at contact@thrilokam.in — we’re happy to help.
