The terms “We,” “Us,” “Our,” and “Company” refer to THRILOKAM. The terms “You,” “Your,” and “Yourself” refer to the users of our website.
This Privacy Policy is an electronic record, published as an electronic contract under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, along with any amendments. No physical, electronic, or digital signature is required for it to be valid and binding.
By accessing or using thrilokam.in, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website.
📋 Information We Collect
To access certain services — including browsing our bamboo products, handcrafted gifts, spiritual items, and cotton clothing, placing orders, or creating an account — we may collect:
- Name
- Email address
- Shipping and billing address
- Contact number
- Payment-related details (processed securely via third-party payment gateways — see below)
- Order history and preferences
- Photos or videos submitted for return, refund, or damage claims (as outlined in our Return & Refund Policy — e.g., unboxing videos for handcrafted or spiritual items)
This information is used strictly to process your orders, verify return/refund eligibility, resolve disputes, improve your shopping experience, and provide customer support.
Note: Sensitive personal information is never disclosed without your consent, except where required by law.
🍪 Cookies
We use cookies to assign each visitor a unique identifier to understand browsing behavior across our product categories (bamboo products, handcrafted gifts, spiritual items, cotton clothing). This helps us personalize your experience.
- We cannot link cookie data to your personal identity unless you voluntarily provide it (e.g., by logging in).
- Third-party advertisers may set their own cookies, which are outside our control. You can manage cookie preferences through your browser settings.
🔗 Third-Party Links & Services
Our website may contain links to, or integrate with, third-party services, including:
- Payment Gateways — for secure transaction processing (e.g., Razorpay, PayU, or similar RBI-approved gateways)
- Courier & Logistics Partners — for order tracking and delivery (as mentioned in our Shipping Policy)
- Artisan & Supplier Partners — for dropshipped products fulfilled on our behalf
- Social Media Platforms — for engagement and support (Instagram, WhatsApp, etc.)
⚠️ Important: These third-party platforms have their own independent privacy policies and terms. We are not responsible for their data practices once your information leaves our systems. We recommend reviewing their policies before sharing any information directly with them.
🤝 How We Share Your Information
We do not sell or rent your personal data. We only share necessary information in the following cases:
(a) Legal Compliance
When required by law, court order, or government authority for identity verification, fraud prevention, or legal proceedings.
(b) Trusted Service Providers
With payment gateways, courier/logistics partners, and internal group companies — solely to process and deliver your orders in compliance with this policy.
(c) Dropshipping Fulfillment Partners
For products fulfilled through our dropshipping model (as detailed in our Shipping Policy), we share only the necessary details — your name, shipping address, and contact number — with the relevant supplier/artisan partner, solely to fulfill and deliver your order. These partners are contractually expected to use your data only for this purpose and not for marketing or any unrelated use.
(d) Return, Refund & Replacement Processing
Photos, videos, or unboxing proof submitted for return/refund claims (as per our Return & Refund Policy) are shared only with relevant internal teams or the concerned supplier — strictly to verify and process your claim.
🛡️ Information Security
We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes secure servers and encrypted payment processing through trusted gateways.
While we take every precaution, no method of transmission over the internet is 100% secure. We continuously work to strengthen our security practices.
🗂️ Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purpose it was collected for (e.g., order processing, returns, support)
- Comply with legal, tax, or accounting requirements
Once no longer needed, your data is securely deleted or anonymized.
👤 Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal/order-processing obligations)
- Withdraw consent for non-essential data use (e.g., marketing communication)
To exercise any of these rights, contact us using the details below.
🧒 Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us data, please contact us for immediate removal.
📢 Grievance Redressal
If you have any complaints or concerns about this Privacy Policy or how your data is handled, please contact our Grievance Officer:
Name: Arun
Email: contact@thrilokam.in
Phone: 6364198918
We aim to acknowledge and address grievances within a reasonable timeframe, in line with applicable law.
